These terms and conditions apply to the User who uses the Online Services provided for any payment made to Al Wesam pro. Kindly read these terms and conditions carefully. By authorizing a payment to Al Wesam Pro through the online payment service ("the service"), it would be treated as a deemed acceptance to these terms and conditions. Al Wesam Pro reserves all the rights to amend these terms and conditions at any time without giving prior notice. It is the responsibility of the User to have read the terms and conditions before using the Service.
The following is a summary of the key terms of this service:
Debit/Credit Card, Bank Account Details:
No warranty, representation or guarantee, express or implied, is given by the Al Wesam Pro in respect of the operation of the service.
Disclaimer and Limitation of liability:
Al Wesam Pro does not accept liability for any damage, loss, cost (including legal costs), expenses, indirect losses or consequential damage of any kind which may be suffered or incurred by the User from the use of this service.
This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.
All payment details which are entered through this payment gateway are encrypted when you, or third party making payment, enters them. The site is secure and uses 128-bit encryption to offer secure communications by encrypting all data to and from the site The Al Wesam Proshall not be liable for any failure by the person or third party making payment of Fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the Online Payment process or in respect of any omission to provide accurate information in the Course of the Online Payment Process.
Variations to the Terms and Conditions:
The Al Wesam Proreserves the right to vary these Terms and Conditions from time to time and the current version will be that published on this website.
We reserve the right to decline the acceptance of an online payment if your account is in default for any reason. Al Wesam Promay also make additions/deletions/alteration to the services offered, at its sole discretion. We reserves the right to withdraw the service at any time at its discretion. We retain the right to change the terms and conditions for Online Fees Payments, without any prior notice.
Shipping and Delivery
Currently Only GCC (Gulf Cooperation Council) countries are allowed as a destination for shipping for online purchase:
United Arab Emirates
For International sales and shipping please contact us.
UAE 24 hours
Other Countries in GCC 3-4 working Days (international priority)
Deliveries will be shipped as soon as the order information is verified, we will do our best to deliver your order fast. This is subject to payment confirmation and corrects delivery address details provided by the customer.Pre order or Back order will be shipped as per product shipping details, our Ecommerce Department will Contact you by Phone or Email once product is ready to ship.
* Please note that any order submitted on the site after 2:30 pm UAE time would be considered for processing on the next 2 Working days. (We work from Saturday to Thursday, 9:30 am to 7:30 pm)
Customs, Duties and Taxes
Customs fees, import duties, taxes and other charges to the shipment may vary in the international orders. AL WESAM PRO has no control over these charges and cannot provide any estimates for fees expected. Please contact your local customs office for further details.
We have currently tied up with FEDEX Express to deliver your shipments safely, securely and on time.
We may use other method for shipments to deliver on time, in case it is needed
Track your orders
you can always track your orders through the website, after logging-in.
Please do contact our Customer Service for any such requirements and we would be glad to provide you with these services.
Please note that products shipped and which may not comply with destination country’s standards, specifications and labeling requirements. The customer is solely responsible for determining if the product(s) can be legally imported into the country. In case the product cannot be imported due to the legalities and the shipment is returned back to AL WESAM PRO the refund amount will be after deducting the entire shipment cost.
Please note that international shipments are subject to inspections by the customs authorities. Any information about your products contained therein may be provided customs authorities as part of the customs clearance procedures.
In case of any queries, please feel free to contact us
We will try our utmost to provide an extremely satisfying ordering and delivery process to our online customers, but orders may get delayed due to below circumstances.
• Shipping address provided is incorrect.
• Order is pending a credit approval and fraud verification.
• Product is currently out of stock
• Force Majeure
• Delay caused by the courier and beyond the control of AL WESAM PRO.
This privacy statement discloses the privacy practices for AL WESAM PRO. We are committed in protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us.
At AL WESAM PRO, we are committed to provide excellent customer service and outstanding value while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., birthdays), and billing and shipping information.
AL WESAM PROis the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. AL WESAM PRO collects information from our users at several different points on our website.
When you make your first purchase on our site, you will be asked to create an account. By creating an account, the system will remember your personal and purchase information and the checkout process on future purchases will be fast, easy and always completely secure
Creating an account is also fast and easy: simply enter your personal information once and select your very own username and password. Then during checkout on your next purchase, just login and the system will take care of the rest. At all times, your personal information is accessible to you to review, edit, or update as necessary information by logging in to your account.
At checkout, we require the credit card Verification Value (CVV) code with every online purchase made with MasterCard and Visa Cards. The CIN is a 3 or 4 digits, numeric value is used to secure “card not present” transactions over the internet. This security feature is designed to protect you against consumer fraud. Your CVV number will not be stored or maintained on any of our systems and you will need to provide the number every time a purchase is made on www..com.
ALWESAM.TVdatabase tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.
ALWESAM.TVuses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with partner third parties for purposes such as planning or executing advertising or promotions. We do not share any personally identifiable information.
ALWESAM.TVgives you access to third party partners to provide you with certain services that are detailed below. ALWESAM.TVwill provide that third party with your transaction information and then that third party will collect additional information if needed to provide you with the requested service such as outside shipping company to ship orders, and a credit card processing company to bill users for goods and services.
If you provide ALWESAM.TVwith personally identifiable information, this information may be used to communicate to you information regarding ALWESAM.TVand its products and services. For example, we may communicate to you information regarding promotions, surveys, contests, sweepstakes or product or service updates. Your personally identifiable information may also be used to improve and customize our Web Site's content, layout and services. These uses improve and customize our interactions with you to better meet your needs.
If you choose to participate in a special event (for example, a promotion, contest or sweepstake), ALWESAM.TVmay share your personally identifiable information with those organizations participating in the applicable event. Typically, these third parties do not use your information for any other purpose other than to manage the event. In some cases these third-party partners may send you promotional materials regarding their products and services. In these cases, you will be given the opportunity to opt-out, and not have your personally identifiable information shared with that third-party partner.
From time to time, our site requests information from users via surveys or sweepstakes. Participation in these surveys or sweepstakes is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, shipping address and e-mail address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site
ALWESAM.TV takes every precaution to protect our users' information. When users submit sensitive information via our website, your information is protected both online and off-line.
ALWESAM.TV registration/order form does not ask users to enter any sensitive information. The user credit card information is required only during the payment process, for which the user is routed to the secure payment Gateway hosted by Commercial Bank of Kuwait. ALWESAM.TV does not store any credit card related information provided by the user during the payment process.
In order for ALWESAM.TV to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources such as our affiliated websites. For example, in order for ALWESAM.TV to enhance our ability to tailor the site to an individual's preference, we combine information about the purchasing habits of users with similar information from our affiliated sites, and AL WESAM PRO.COM. When a user makes a purchase from any of these companies, the companies collect and share that purchase information with us so we can tailor the site to our users' preferences.
If a user's personal information changes (such as your zip code, phone, e-mail or postal address), we provide a way to correct, update or delete that user's information provided to us. This can be done by using the User’s own by login and updating their personal account.
Change of Policy
Questions or Comments
We reserve the right to transfer any and all information that we collect from users of the site to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the assets or stock (including without limitation in connection with any bankruptcy or similar proceedings) relating to ALWESAM.TV